Enterprise Service Transformation (EST) is Civica’s broad local government improvement service, through which the company provides a portfolio of business assessment, benefits identification, service and process re-design and technology enablement.
EST bridges the gap between planning and implementation. With a focus on achieving a clear return on investment, Civica’s experts work alongside customers to align service needs and deliver sustainable change and system-based efficiencies.
- Building on the optimisation of existing investments, EST establishes:
- Strategic change, based on service and process transformation
- Greater service capacity and resilience from existing resources
- Optimum performance from ICT and business systems
- More cost-effective consultancy and technology integration
- Faster service implementation and service modification
Service Transformation Needs A Single Vision
By Robin Morrison, Chief Executive, Blaenau Gwent County Borough Council
Why the current economic crisis might be the kick start needed for real council transformation
By Val Earle, Director of Transformation Strategy