Enforcement teams are under pressure to handle a growing workload while achieving improved performance. Civil Enforcement provides local authorities and private sector contractors with a broad, scalable solution for the effective administration of road traffic legislation.
Civica’s Civil Enforcement applications are used by local authorities and enforcement contractors to process more than 2 million penalty notices annually, providing effective and efficient administration of road traffic legislation and street management. We offer a proven suite of software and services from contact management, workflow and document management to core systems and infrastructure.
With a track record in demanding installations, often provided as a fully managed service, we enable organisations to fully harness the benefits of modern technology to deliver consistent high performance:
- making it easier and quicker for people to deal with the authority
- streamlining processes for notices, permits, collections & appeals
- improving performance and safety of officers
Integrated capabilities for on-street and office staff include Penalty Charge Notice issue and processing, street inventory, permit management and administration, moving traffic contraventions and abandoned or unlicensed vehicle handling, together with automated telephone or internet payments and the latest mobile computing with integrated hand-held computers, digital cameras and printers.
Fern Silverio, Head of Collections at Harrow Council, explained:
"We worked out a blueprint for better connected front and back office systems and using the CE product we will embed streamlined processes and reduce the cost of the service. We’ll be able to manage team performance better and give our staff more flexible ways of working."