Managed Services: Transforming service delivery...

 

Service improvements are delivered by cost-effective processes, which in turn demand systems that are available, secure and value for money. As the potential and complexity of technology increases, Civica provides the people, processes and infrastructure to sustain service levels with improved economics and greater convenience.

Authority Managed Services provide the foundation for assured service delivery. We take responsibility for the day-to-day running of supporting processes and systems to guaranteed levels and predictable costs. From essential technical services that ensure the capacity, performance and availability of IT systems to individual business processes, we ensure efficient service performance around the clock:

• A single solution with improved service levels
• Resource and capacity now and in the future
• Predictable cost base with flexible payment models
• Reduced management and support overheads
• Reporting based on business goals

Managed services offer the means to obtain economies of scale in management, resourcing, systems, data centre environment, set-up, training, maintenance and support. They replace unpredictable or fixed costs with a monthly charge or a fee based on usage and reduce the need for up front capital expenditure.

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