Often organisations use separate applications across a number of departments, which are not linked. This lack of communication between systems & departments often leads to inefficiencies, where the same data is stored in a number of locations and processes cannot be automated as the data is not located in the right place.
Civica Connect integrates your applications in order to streamline operations and automate business processes.
Application Integration - The Benefits:
• Business processes are streamlined and more efficient.
• Data held across a number of systems is kept consistent, reducing errors.
• Business processes are linked across a number of different applications.
• Applications can be run with a common access interface, which means employees don’t have to learn how to use more than one application.
• Employees are able to have real time access to information across a number of systems, without having to speak to different departments.
• Development and maintenance of applications is made easier.
Applications which can be integrated:
• Voicemail
• E-mail
• Fax
• Web
• Databases
• Your own applications
• Your CRM
Civica Connect has helped many of it’s customers link their data and applications to improve customer service and achieve measurable cost savings.
To find out more call us on 0845 345 4282