Councils are constantly challenged to meet the rising expectations of customers within their own financial and resource constraints. Although fully committed to change, these constraints such as skill gaps and insufficient or inadequate technology often undermine actual service delivery improvement.
As the potential and complexity of technology increases, Civica’s Managed Services can deliver the people, processes and infrastructure necessary to sustain local service levels, with improved economies, and at a predictable cost base.
Flexibility and choice; our tailored solutions put you in control
Civica’s approach to Managed Services involves working with Council management and staff to develop an outsourcing model that is closely aligned with your business and strategic IT objectives. We recognise the unique geographical, resource and communication issues faced by many Councils and we provide a choice of scaleable Managed Services solutions that allow you to take full advantage of our experience and expertise.
Professional System Administration Service
Civica’s qualified technical staff utilise best practice processes to administer your systems. This complete set of technical services can be delivered remotely or on-site, ensuring optimum system performance, access to the latest software upgrades and consistent, secure data back-up.
Applications Management
Civica will take responsibility for the complete management of your software applications. Our experienced staff will manage the hardware, software and people required to run your applications delivering optimum efficiency and performance in a reliable and secure environment.
IT Infrastructure Management and Provisioning
Civica will manage your complete IT infrastructure with the capacity to encompass your applications, hardware, desktop, security, IT resources and telecommunications. This is a high level service that enables you and your staff to focus 100% on the business and strategic objectives of Council.